Notice to Residents – Replacement of Damaged Glass Panel (Level 13)

Dear Residents,

We have been advised by Action Glass that the planned glass replacement cannot be completed before Christmas. Due to the logistics involved— including ordering the glass from the supplier, delivery to their workshop, coordinating traffic management, crane requirements, and obtaining the necessary permits — the works cannot be scheduled earlier.

The replacement is now expected to take place towards the end of January 2026.

We will provide a further update once the installation date is confirmed.
Thank you for your understanding and patience.

8/12/2025

Dear Residents,

We would like to provide a brief update regarding the replacement of the damaged glass panel on Level 13.

Our insurance claim for the full like-for-like panel replacement is currently on hold with CHU. They are assessing whether the works should instead fall under the ongoing building defects claim with BGC. This review has created an additional delay in progressing the replacement.

We understand the frustration this may cause and are actively following up to ensure the matter is resolved as quickly as possible. Further updates will be provided as soon as more information becomes available.

Thank you for your continued patience and understanding.

18/10/2025

Dear Residents,

We would like to provide an update on the replacement of the damaged glass panel on Level 13.

Prompt Glass was initially engaged to quote for the replacement of the panel and proposed a two-panel configuration. However, during their final site visit, they advised that the size of the two panels would not fit into the building’s lift. As a result, they suggested a three-panel configuration, which would be easier to transport and install using the lift.

Following this, a resident engineer raised concerns about whether the existing window frame could adequately support a three-panel configuration given the high winds experienced on Level 13. These concerns were discussed with Sam Arabi from Impex, the facilities manager. After review, it was agreed that a like-for-like replacement would be preferable in order to maintain the structural integrity and visual quality of the façade.

A full panel replacement involves significant cost and logistical challenges, including crane hire, possible road closures, and weather-related risks. We are therefore in the process of pursuing an insurance claim to cover the estimated $40,000 required for the replacement, including all associated works.

Unfortunately, there has been a lack of response from Pro-Active regarding the status of this claim and whether it has officially been lodged. As a result, the COO is now taking steps to lodge the claim directly in order to avoid further delays.

We will continue to keep residents informed as the situation develops and thank you for your patience and understanding.

23/7/2025

A glass panel on Level 13 has shattered. Prompt Glass has been notified and will attend this afternoon to clean up the debris and secure the area. CCTV footage has been reviewed, and no suspicious activity has been identified as the cause. The affected area will remain closed until it has been fully cleaned and made safe.

If you have any concerns or bookings, please contact the building manager.

Further updates will be provided as needed.